FAQ'S
What payment methods do you accept?
We accept all major credit cards, such as
- AMERICANEXPRESS
- APPLE PAY
- DINERS CLUB
- DISCOVER
- METAPAY
- GOOGLE PAY
- MASTERCARD
- PAYPAL
- SHOP PA
- VISA
- VENMO
When will my order ship?
Once you place your order and the payment is verified, please allow up to 1-3 business days to process and ship your order.
How long will it take to receive my order?
On average, it will take 7-12 business days for delivery.
I need to change or cancel something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. After 24 hours or once your order has been processed, we will be unable to make any changes or cancellations.
My order status says "Unfulfilled". What does that mean?
"Unfulfilled" just means that we successfully received your order! Once your order is processed and shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
How do I return an item?
If you are unsatisfied with your purchase and wish to return an item, please let us know within 14 days of receiving your order. Any brand-new product can be returned for a full refund. Please contact us with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.
What if the item(s) I received is defective, incorrect, damaged, or missing?
Please contact us within 30 days of receiving your order if you received defective, incorrect, damaged, or missing merchandise. To ensure a smooth return, please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the return process, and when will I receive my refund?
Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receiving the returned item or cancellation request
Will my items be sent in the same package?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us
How do you determine your "compared to" prices?
We get these prices from our wholesalers or competitor analysis.
Still, need assistance?
Feel free to contact us at with any questions or concerns.
Phone number: 5088431505
Email: support@evocativegamesplus.com
Address: 52 Perry Lane, Enfield CT 06082, United States
Business Hours: 9 am - 5 pm (Mon to Fri)